For the business relationship between Olympus KeyMed Group of Companies, Stock Road, SS2 5QH Southend on Sea, registered in the
London commercial register under number 966736, VAT number GB250317495 (hereinafter referred to as “Olympus”, “we”, “us”) and the
ordering party, the following general terms and conditions (T&Cs) apply according to the version valid at the time of the order.
Olympus does not recognise any deviating conditions of the ordering party unless Olympus agrees to their application in writing.
Orders can be exclusively submitted online at the Olympus Shop website at https://shop.olympus.eu. Before sending the order, the ordering party can view and modify the data at any time. The ordering party issues a binding offer of contract as soon as the order party clicks on the 'Buy now' button. The order can however only be submitted and transferred if the ordering party sets a tick in the corresponding checkbox to accept these T&Cs and the request is therefore accepted. If the ordering party submits an order, we send an email to them that confirms receipt of the order and lists the details (order confirmation). This order confirmation does not indicate acceptance of the offer, but rather aims to inform the ordering party that we have received the order. We accept the offer to conclude a purchase agreement at the moment in which the ordering party is charged the purchase price either in full or in part. The ordering party waives receipt of the acceptance declaration. If a purchase agreement is not concluded, then we reserve the right to demand back any performance possibly provided by us. The contractual partner is Olympus. Olympus does not offer any products for sale to minors. Even our products for children can only be purchased by adults.
Consumers are entitled to a right of cancellation under the following condition. A consumer is any natural person with whom a legal transaction is agreed mainly for a purpose that cannot be assigned to their commercial or self-employed business activity:
The price of a product shown on the website is understood as including value-added tax but excluding shipping costs, bank and credit card charges (if nothing further has been stated).
The price stated on the order confirmation is the final price and includes all taxes (including value-added tax). This price includes the price of the product plus any shipment and dispatch costs, bank fees or charges that are due when paying by credit card.
Delivery is exclusively to within Great Britain. The information on the delivery period is based on expected delivery times notified to us by third parties. We cannot, however, accept liability for the precise compliance with the stated delivery times. Unless the delay is caused by Olympus or a partner company and is based on deliberate action or gross negligence, the ordering party has no right to compensation or to cancel the contract due to delayed delivery. If the delivery delay is more than thirty (30 days), the ordering party is entitled to withdraw.
If we are not able to deliver the ordered goods without culpability because our supplier does not fulfil its contractual obligations, we are entitled to withdraw from the contract with the ordering party. In this case, the ordering party is informed without delay that the ordered product is not available. The statutory rights of the ordering party remain unaffected.
If delivery to the ordering party is not possible because the delivered goods do not fit through the ordering party’s entrance door, home door or stairwell, or the ordering party is not present at the delivery address provided although the ordering party was informed about the delivery time in good time, the ordering party bears the costs of unsuccessful delivery.
All payments will be due upon conclusion of the Agreement. Olympus reserves the right to assign its claim against the purchaser, including any and all associated rights, to third parties. We generally offer the payment options described below, but we reserve the right - depending on the result of the credit check - to offer you only certain payment methods for your order.
When using PayPal as a payment method, you pay directly via your PayPal account or by direct debit. Once you have placed your order, you will be forwarded to PayPal, where you will release the payment in the amount of the order value. As soon as our PayPal account has been notified about your payment authorisation, the dispatch will be made according to the respective indicated delivery time.
When using a payment method offered by us via our payment service provider Wirecard (Wirecard Bank AG), the payment data may be collected by Wirecard. Use of a Wirecard payment method will not form any contract between Wirecard and the customer. Olympus' claims against the purchaser will be assigned to Wirecard and the customer will be entitled to make payments to Wirecard with debt-discharging effect.
Credit card payment: When paying by credit card (Visa or Mastercard), you will be forwarded to our payment service provider Wirecard. There you will pay directly by entering your credit card details. After sending your order and entering your credit card details, your credit card will be charged directly.
In cooperation with Klarna AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following additional payment options.
Sofort: After placing your order, you will be redirected to the website of online provider Klarna. To pay the invoice amount using Sofort, you must have an online banking account using PIN/TAN that has been activated for participation in Sofort, you must authenticate yourself accordingly and confirm the payment order to us. The payment transaction will then be executed immediately, and your account will be debited.
The ordering party only has a right to offset if the counter-claim has been determined in a legally binding manner or is undisputed by Olympus. They are also permitted to execute a retention right to the extent to which the counter-claim is based on the same contractual relationship.
The goods remain the property of Olympus until paid in full.
Statutory warranty rights exist for all goods from the Olympus online shop. The assignment of warranty claims by the ordering party is excluded.
If the subsequent fulfilment occurs by way of replacement delivery, the ordering party is obliged to return the initially delivered goods within 30 days to Olympus at the expense of Olympus. Returns are subject to statutory requirements. Olympus reserves the right to assert damages under the conditions stated by law.
Olympus is liable only for damages that were incurred on the delivered item. Olympus is in particular not liable for lost profit or other damages to assets of the ordering party. If the liability of Olympus is excluded or restricted, this also applies to the personal liability of its employees, representatives and vicarious agents. These liability restrictions do not apply to damage caused by intent or gross negligence or personal injury. It also does not apply if the ordering party asserts claims regulated by law. If Olympus negligently infringes a key obligation (“cardinal obligation”) and this infringement endangers the achievement of the contractual purpose or for the infringement of duties where their fulfilment is essential for the proper implementation of the contract and on the compliance of which you regularly rely, the obligation to reimburse material damage is limited to damage that can typically occur.
UK law applies, excluding UN procurement law (CISG). London is agreed as the place of jurisdiction if the ordering party is not a consumer.
Under the Regulation (EU) No. 524/2013, the EU Commission has created a platform for the out-of-court resolution of disputes and this is available from http://ec.europa.eu/consumers/odr/. We are neither willing nor obliged to take part in a dispute resolution process before a consumer arbitration authority.
You can contact our complaints department directly by email (firstname.lastname@example.org), telephone (00800-65967873) or fax (+420 221 985 599) for further information.
In order to continue the order process, you must accept the General Terms and Conditions of Business.