We want you to enjoy each-and-every item you purchase from us.
If for any reason you are not completely satisfied, you have 14 days to return it to us and we will refund the price purchased..
What are the next steps?
1. As a registered user, you can simply look up the order you would like to return (in full or partial) in the order history of your account.
Please use the "Return" option to apply for the return.
After submitting the return request, you will receive an email with further instructions. This Email includes the DHL return label and a link to a locator for the nearest DHL drop off point.
Guest buyers need to apply for the return via the special section in the Footer of the start page. .
2. Your refund will be processed within 10 working days from the moment we have received the returned item(s).
3. Please be aware we do not offer the option for exchange. We advise only for the return your order and a new order to be placed. Our customer services team will be happy to help you in this case..
If your order is incorrect or damaged on receipt then contact our customer services team
If you have any other questions, please don’t hesitate to contact our customer services team