We deliver within 3-4 business days provided orders are placed before 3 p.m. - i.e. Order before 3 p.m. on Monday and your order will be shipped the same day and will arrive on Thursday at the latest.
Olympus shall take care to deliver all purchases within the period indicated on the website. Nonetheless, the times indicated on the website are indicative only. Olympus shall not be liable in any way if delivery takes place at a later date. Exceeding the term of delivery and/or exceeding the term of thirty days upon placement of the order, shall not automatically place Olympus in default.
If the courier does not succeed in delivering your order at the first attempt, he will leave a message, indicating information about the courier unit where your order is being held. Unless otherwise instructed by you, the courier shall return the next business day and once more leave a message if delivery was unsuccessful.
If the second delivery attempt also fails, a note will be left giving you all the information in order for you to contact the carrier and find a convenient solution to get the parcel. The parcel will remain at the carrier facilities for 10 business days; if no instruction is received from you within this time frame, the parcel will then be returned to sender.
All items are insured by Olympus until they have been delivered at your address. If the package being delivered is obviously damaged on the outside, you should refuse the delivery. We will then re-arrange a new shipment as soon as the package is returned to us.
Any complaints regarding the state in which goods have been delivered (including missing tags) must be made to Olympus no later than two working days upon receipt of the goods by e-mail at: firstname.lastname@example.org or by phone at 00800-65967873.