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FREE DELIVERY ON ALL ORDERS OVER £ 90

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Shop » Help » Easy ordering

How to Order In 4 Easy Steps

We make it easy to order through our four step online checkout. Simply follow the on screen instructions to
1Sign in
2Submit your delivery details
3Review and confirm your order
4Pay

Where We Deliver

- Netherlands
- Germany (Excl. Buesingen)
- France
- Belgium
- Austria
- Spain (Excl. Andorra, Ceuta / Melilla, Gibraltar, Canary Islands)
- Denmark
- Finland (Excl. Aland Islands)
- Poland
- Sweden
- Portugal
- Bulgaria
- Estonia
- Greece
- Hungary
- Italy (Excl; Campione d'Italia, Livignio, Luganer Sea, San Marino)
- Lithuania
- Latvia
- Romania
- Slovenia
- Croatia
- Norway
- Switzerland
- Ireland
- UK mainland (Excl. Northern Ireland)

Order Confirmation

Olympus will send you three confirmations by email :

1. The acknowledgment of the order receipt
2. A payment confirmation
3. A confirmation when your order has been dispatched from our warehouse

Payment

Payment can be made by credit cards (Visa & Mastercard), by Maestro and Paypal. By using and verifying a credit card, you confirm that the card being used is yours. The amount payable will be debited from your account when your order is accepted by Olympus. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your credit card refuses to authorize payment to Olympus, we shall postpone delivery and contact you. In that case Olympus shall not be liable for any delay or non-delivery. Credit card details will be processed by means of an SSL (Secured Socket Layer) connection. Olympus shall not be liable for any misuse of information by third parties.

Delivery times

We deliver within 2-5 business days provided orders are placed before 3 p.m. - i.e. Order before 3 p.m. on Monday and your order will be shipped the same day and will arrive on Friday at the latest.

Olympus shall take care to deliver all purchases within the period indicated on the website. Nonetheless, the times indicated on the website are indicative only. Olympus shall not be liable in any way if delivery takes place at a later date. Exceeding the term of delivery and/or exceeding the term of thirty days upon placement of the order, shall not automatically place Olympus in default.

Delivery method

If the courier does not succeed in delivering your order at the first attempt, he will leave a message, indicating information about the courier unit where your order is being held. Unless otherwise instructed by you, the courier shall return the next business day and once more leave a message if delivery was unsuccessful.

If the second delivery attempt also fails, a note will be left giving you all the information in order for you to contact the carrier and find a convenient solution to get the parcel. The parcel will remain at the carrier facilities for 10 business days; if no instruction is received from you within this time frame, the parcel will then be returned to sender.

All items are insured by Olympus until they have been delivered at your address. If the package being delivered is obviously damaged on the outside, you should refuse the delivery. We will then re-arrange a new shipment as soon as the package is returned to us.

Any complaints regarding the state in which goods have been delivered (including missing tags) must be made to Olympus no later than two working days upon receipt of the goods by e-mail at: shop.support@olympus.eu or by phone at 00800-65967873.

FREE RETURNS

We want you to enjoy your new item. If you’re not completely satisfied with your purchase, you have 14 days to send it back to us and we’ll refund you for the purchase price.

What are the next steps?

1Please contact our customer services team to arrange a pickup appointment with the carrier.
2Ensure your returns are adequately packaged in the bag/box that it was sent to you in.
3Your refund will be processed within 10 working days from the moment we have received the returned item (s)
4Please be aware we do not offer the option to exchange your product. We advise to return your order and place a new order. Our customer services team will be happy to help you.

Tips

If your order is incorrect or damaged on receipt then contact our customer services team

Questions?

If you have any other questions, please don’t hesitate to contact our customer services team

Secure Shopping

Privacy

Olympus respects your privacy. The information you provide through the website will only be used to process your order and to inform you of Olympus and its products.

Verisign security

Your order is protected by Verisign, which secures over 500,000 web servers worldwide with strong encryption and rigorous authentication. Verisign is the leading Secure Sockets Layer (SSL) Certificate Authority enabling secure e-commerce and communications for websites, intranets, and extranets. This is the trusted mark of high assurance for Internet security and enables the strongest SSL encryption available to every site visitor.